Privacy Policy

Overview

This Privacy Policy describes how tk368 ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use our website and services. tk368 is an online casino and sports betting platform serving players across Bangladesh, and we are committed to handling your data with care, transparency, and respect.

By creating an account, making a deposit, or otherwise using any part of the tk368 platform, you acknowledge that you have read this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately. We encourage you to review this page periodically, as we may update our practices from time to time.

1. Information We Collect

To operate the tk368 platform safely and effectively, we collect certain categories of personal information from users. The information we gather falls into two broad categories: information you provide directly to us, and information collected automatically when you use our services.

We collect the minimum amount of data necessary to fulfil each purpose. We do not build advertising profiles or sell data to marketing companies. All data collection at tk368 is driven by one goal: providing you with a secure, fair, and enjoyable gaming experience.

2. Personal Data You Provide Directly

When you register an account, complete KYC verification, make deposits or withdrawals, or contact our support team, you may provide us with the following personal information:

• Full legal name, date of birth, and gender (collected during account registration for age verification and identity purposes).
• Email address and mobile phone number (used for account communications, password resets, and promotional notifications where you have opted in).
• Government-issued identity documents such as National ID (NID), passport, or driving licence — required for KYC compliance before your first withdrawal is processed.
• Financial information including the payment method you use (e.g. bKash, Nagad, Rocket, Upay, bank account details) to facilitate deposits and withdrawals. We do not store full card numbers or mobile banking PINs.
• Communications you send to our support team, including the content of live-chat messages, emails, or feedback forms submitted to [email protected].

3. Data Collected Automatically

When you access the tk368 website or mobile platform, certain technical information is collected automatically by our systems. This data helps us maintain platform security, diagnose technical issues, and improve the overall quality of our services:

• IP address and approximate geographic location (used for fraud prevention and to detect access from restricted jurisdictions).
• Device type, operating system, browser type and version, screen resolution, and language settings (collected to optimise platform rendering and compatibility).
• Session data including pages visited, time spent on each page, click patterns, and referring URLs (used to understand how users navigate our platform and improve usability).
• Transaction logs including deposit and withdrawal amounts, timestamps, payment methods used, and game activity records (retained for audit, compliance, and dispute resolution purposes).

We do not use automated profiling or algorithmic decision-making to make decisions that significantly affect your account status without human review. If you have questions about what data we hold about you, please contact us at [email protected].

4. How We Use Your Information

tk368 uses the personal information it collects solely for legitimate, defined purposes. We do not use your data in ways you would not reasonably expect, and we do not monetise your personal information through advertising networks. The specific purposes for which your data is used include:

• Account creation and management — to register your account, verify your identity, maintain your profile, and process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladesh bank channels.
• Service delivery — to provide access to our cricket betting markets, live casino games, slots, crash games, and any other services offered on the tk368 platform now or in the future.
• Fraud and security monitoring — to detect, prevent, and respond to unauthorised access attempts, money laundering, bonus abuse, and other fraudulent or illegal activities that may affect the platform or its users.
• Customer support — to respond to your queries, complaints, and requests via email at [email protected], and to maintain records of communications for quality assurance and dispute resolution.

5. Cookies and Tracking Technologies

tk368 uses cookies and similar technologies to enhance your experience, remember your preferences, maintain your login session, and gather aggregate usage statistics that help us improve our platform. Cookies are small text files stored in your browser; they do not contain executable code and cannot access other data stored on your device.

• Essential cookies — required for the platform to function correctly, including session management, security tokens, and fraud-prevention identifiers. These cannot be disabled without affecting platform functionality.
• Functional cookies — used to remember your language preference, display settings, and other personalisation choices so you do not need to reconfigure them on each visit.
• Analytics cookies — help us understand how visitors interact with our platform in aggregate. We use this data to identify usability issues, improve navigation, and prioritise feature development. Analytics data is anonymised wherever possible.
• You may disable non-essential cookies through your browser's cookie settings at any time. Please note that disabling cookies may affect certain features of the tk368 platform, including the ability to maintain a persistent login session.

We do not use third-party advertising cookies or allow retargeting networks to track your behaviour across other websites based on your tk368 usage.

6. How We Share Your Information

tk368 does not sell, rent, or trade your personal data. We share your information only in the following limited and necessary circumstances, with parties that are contractually obligated to protect it:

• Payment processors — we share transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, or bank) solely to facilitate the deposit or withdrawal you have initiated. Payment providers are subject to their own privacy obligations.
• Game and platform providers — licensed game studios such as Pragmatic Play, Evolution Gaming, and Spribe may receive session and game-play data necessary to deliver their games and resolve disputes. These providers operate under strict confidentiality agreements.
• Legal and compliance disclosures — we may disclose your personal data where required to do so by applicable law, court order, or lawful request from a regulatory or law-enforcement authority. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of the tk368 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and the new entity's privacy practices.

We require all third parties with whom we share data to apply security measures equivalent to those we apply ourselves and to use your data only for the specified purpose. We do not permit them to use your data for their own marketing or business development activities.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Our retention periods are based on the nature of the data, the purposes for which it is used, and applicable legal obligations:

• Account data (name, contact details, KYC documents) is retained for the duration of your active account plus a minimum of 5 years after account closure, to meet anti-money-laundering and audit requirements.
• Transaction records (deposits, withdrawals, wagers) are retained for at least 7 years in line with financial record-keeping best practices.
• Customer support correspondence is retained for 3 years from the date of last communication, to enable resolution of any subsequent disputes.
• Cookies and session data are typically retained for between 30 days and 12 months depending on the cookie type. Session cookies expire when you close your browser.

When retention periods expire, we securely delete or anonymise your data so it can no longer be linked back to you personally. If you request early deletion of your data, we will comply unless retention is required by law.

8. Security Measures

The security of your personal data is a priority at tk368. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include industry-standard SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls limiting staff access to data on a strict need-to-know basis, and regular security assessments of our systems.

While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that affects your rights and interests, we will notify you promptly and take all necessary steps to contain the breach and mitigate any harm. You can help us keep your account safe by using a strong, unique password and never sharing your login credentials with anyone.

9. Your Rights Over Your Data

As a user of the tk368 platform, you have specific rights regarding the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Data Rights Request":

• Right of access — you may request a copy of all personal data we hold about you, along with information about how and why it is being used.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right to erasure — you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations we must meet.
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests where you feel your rights override those interests.

We will respond to all verified data rights requests within 30 days. In complex cases we may extend this by a further 60 days, but we will always inform you of the extension and the reason for it. We will never charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

10. Children's Privacy

The tk368 platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal data belonging to any person under the age of 21. If we become aware that we have inadvertently collected personal data from an individual below this age threshold, we will delete that data immediately and close the associated account.

Parents and guardians who believe their child may have accessed or registered on the tk368 platform are urged to contact us immediately at [email protected] so we can take prompt corrective action. We support all responsible gaming initiatives aimed at protecting minors from exposure to online gambling.

11. Changes to This Policy

tk368 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the effective date noted at the top of this page. Where the changes are significant, we may also notify you directly via the email address registered on your account.

Your continued use of the tk368 platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, please stop using our services and contact [email protected] to request account closure.